Black screen of death when new element added from library

Building, Viewing and Sharing
#1

Hi there

Help urgently needed. A student of mine has got a problem with their cospaces as when they add an element from the library they get a black screen. When they refresh and then try to move the new object they get the black screen again.

All ideas gratefully recieved!

Chris

#2

Hi @cguy,

could you please tell us the username of the student and the device he is using?

#3

This issue was solved by our Support team on a different channel.