Crashes on iPads

Ipad App Crashes. Won’t open. New ipads 14.2 OS.


Hi @Jonathan_Swift,

thank you for reporting this issue. We are working on it and I will let you know when we have a fix.

I am also having this issue. I was really hoping to use it with students in the next 2 weeks!
Do you think a fix is coming soon?

I installed iOS 14.4 on my iPad, and opened the app with no problems. Hopefully that will work for you folks as well!

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Hi @Stefan! There still seems to be a problem with the iOS app crashing on iOS 14.3 and earlier even with the latest version of CoSpaces (2020.04.04).

At my school we are not yet allowed to update to iOS 14.4. Will another app update be released to fix the problem with iOS 14.3 and earlier?

Hi @EdTechnocation,

We’re aware of an issue that causes app crashes on iOS versions 14.3 and 14.2 when CoSpaces Edu was installed by schools via mobile device management tools such as Apple Configurator 2. If you’re unable to update to iOS 14.4 we recommend installing the CoSpaces Edu app manually via the Appstore on the iPads.

Hope this helps!

Thanks for the update, @Stefan! That explains what I’m able to use the app on my teacher ipad with 14.3 because I manually installed it from the App Store.

Are student iPads are unable to manually install though. We manage everything from our MDM.

Any timeline for if and when this will be fixed? It’s been like this for a while and we are unable to move forward with our CoSpaces projects because we are an iPad school.

Apart from updating, I think it is useful to force resart your iPad or use an iSO system repair tool to fix iPad without data loss.