Students in China not able to load CoSpaces editor

Does anyone have advice for a user in China that is not able to load the CoSpaces editor? Some days it works for my student, some days it doesn’t. Other websites and doing video calls through Workplace by Facebook are able to load.

Have tried:
Using other browsers
Changing VPN servers

Hi @ianostrom,

is student able to see login screen and the dashboard or CoSpaces doesn’t load at all?
Could you please, provide us a screenshot

He is able to see the login and dashboard. He had trouble with his space loading again today and sent these screenshots. It did load eventually.


Could you send his email account and the name of the CoSpace to