Trouble With Loading My Space


#1

Hi I am new to using cospaces and have created a VR/ 360 art museum with my students art work.
When I try to open my space on the mobile app (iphone) my space crashes at about 45%. I tried to open other gallery experiences and they load and work fine. I deleted and uploaded the app a few times with no success. Is the problem with my space? How can I tell?


#2

Hi @Elsa_Lemos,

Since the app crashes on your phone it’s likely that there are a lot of images or videos in the space, and that as a result your phone runs out of memory. A fix for that is to use less images, and at a lower resolution.

Could you provide a share-link to your space for us? We’d like to take a closer look and see what’s wrong exactly. Below you see how an unlisted share-link can be made :slight_smile:


#3

Hi Stefan,
Thanks for getting back to me so soon. I have attached the link below:


#4

Hi @Elsa_Lemos,

We’ve taken a look through the space and noticed a lot of large images and sounds were used. We optimized the artwork images (from 1-3mb to 0.2mb) & the song playing in the background so that mobile phones can load them easier :slight_smile:

Feel free to press the remix button to copy it to your spaces.

Please let us know if this resolved your issue!


#5

Thank you! It works wonderfully! Can’t wait to share with my students, they will be thrilled!