3D Model upload troubleshooting collection


#1

You can use this thread to share models with us that do not display in CoSpaces properly after they were uploaded. As a reminder, you can check out this tutorial post on how to upload custom 3D models to CoSpaces.

How to report faulty custom models

Most errors that happen are written down in the exporter log. After the model upload completes, you can press the exporter log button and review the messages there.

Submission format

Please attach the following to your post when reporting a 3D model:

  • 3D model file (+texture)
  • Exporter log
  • Share-link to the space where the model was uploaded to (optional)

#4

Dear Sir
i am unable to display texture of my 3D model (which i purchased). enc are the source files. seek your advice. thanks much.

link to source files of model which i purchased:
https://app.box.com/s/c72qhl91oa1gng93iz863axa78jrlk96


#5

Hi @el2020,

Thanks for sharing the model! We’ll look into the issue


#6

Hi @el2020,

Your 3D model is missing the .mtl - file that connects the textures to the 3D .obj models. You need to drag & drop the .obj file, .mtl file and texture files into CoSpaces at the same time. Please make sure that you also received the necessary .mtl file to your model.


#7

Thanks much for reply. here are the files. I still have issues displaying the texture in co-space. can seek ur help?

https://app.box.com/s/ahpj5509gjc3aahbjphg6innz7cxcgko

https://app.box.com/s/c72qhl91oa1gng93iz863axa78jrlk96


#8

dear stefan, can seek ur help?
https://app.box.com/s/ahpj5509gjc3aahbjphg6innz7cxcgko
https://app.box.com/s/c72qhl91oa1gng93iz863axa78jrlk96


#9

Hi @el2020,

Below you can find a compatible version of your 3D model. Simply drag & drop into CoSpaces :slight_smile:

liftTraction.zip (4.5 MB)


#10

thank you very much sir. much appreciated. it’s working now.

rgds