3D Model upload troubleshooting collection

Hi @Robert_Brez,

Thanks for sharing! We’ll look into this model :slight_smile:

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dear stefan

can seek your help to tweak the enclosed intercom 3D model? i can’t seem to get it correctly uploaded / displayed. thank you.
Uploading: intercom_ALB.png… Uploading: intercom_NRM.png… intercom_ts.obj (7.1 KB)

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Hi - When I try to import this OBJ files from sketchup the walls of the house do not appear. I am not sure what I am doing incorrectly. Since I am a new user I cannot upload the files to share. Any advice you have would be great. Thank you!!

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Hi @Danielle_Mirliss,

I’ve just changed forum settings to allow new users to upload up to five attachments to their posts. Please post the files that are causing problems. Thank you.

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Thank you! The files are too large to upload so I created a shared link to my drive: https://drive.google.com/drive/folders/1QyEvYKrDh9cBhjfjdy7xY4edokkhYnEW?usp=sharing

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For me the problem with importing such an object with textures was solved by dragging all the files together to the uploadspace. When i didn’t the texture didn’t appear.

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Thanks for the suggestion. I will go back and make sure that I am uploading everything corectly. It just seemed strange that some textures were appearing correctly and others were not.

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Hi Pavel,
Just checking to see if you had any insight into the issue I was having with some textures not appearing when I imported a sketchup file into cospaces. Here are the files: https://drive.google.com/drive/folders/1QyEvYKrDh9cBhjfjdy7xY4edokkhYnEW?usp=sharing

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Hi @el2020,

The files you shared are missing texture-files. Were you provided any .tga, .png, or .jpg textures with that asset?

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Hi @Danielle_Mirliss,

The files provided in the google drive link are missing the texture files (they come in .tga, .png or .jpg format). Please check if you are able to also download the house textures of the model.

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Sorry about that, I have uploaded all of the texture files to the google folder. I tried to drag them all on the stage (except for the skp and stl - but I inlcuded these in case you need them). Thanks for your help!

Hi - Just following up on my issues with the textures from Sketchup importing into CoSpaces. I know there are a lot of texture files, just wondering if that is the issue. Thanks!!

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Hi @Danielle_Mirliss,

We investigated the file and noticed that the best way to prepare your SketchUp file for CoSpaces is with these export settings:


Export the file as .obj, click Options... and set the export settings as shown above. Once the files are exported (.obj, .mtl, and texture files), place all of them in a single folder and .zip them together. Then drag & drop into CoSpaces Edu.

Below is a remixable space with your Dream House :slight_smile:

We noticed that complex floors and items “glued” to floors are not properly exported sometimes. To fix that in your example, we had to turn the carpet under the bed into a component so that it is not glued to the floor anymore. (see video example below)

Hope this helps with your SketchUp models!

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I would not recommend using “two-sided” export in general. It doubles the amount of model triangles, increases load time, and reduce performance.

This is only for ill-formed model.
Usually, models are good.

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I am having trouble importing files. I have tried lots of them. FBX, OBJ + MTL, + textures TGA, PNG and so on. I have tried files I have found and also some of them that you guys said is compatible. The models work fine but the texture is missing on all of them. Here are all the models I have been trying to upload.

liftTraction.zip (4.5 MB)
Arquivo Comprimido.zip (1.2 MB)

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Hi @CCBEU_Guarapuava,

We reviewed the 3D models and noticed that the Gas station - model did not have textures properly assigned.

Below is a remixable space with the corrected assets. You can copy + paste these items through scenes via CTRL+C and CTRL+V (on mac: CMD + C, CMD + V).

Or drag and drop the fixed .zip files into your scene:
GasStation.zip (1.2 MB)

LiftTraction.zip (701.5 KB)

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Hi, @Stefan!

UPDATE: It seems that when I pull the model into the space, it starts below the ground. So I have to lift it up to see it properly. However, the Exporter Log is confusing because it says "The models couldn’t be uploaded."

I’m trying to upload a 3D model that i created using the Qlone iOS app. OBJ zip attached.

When I upload it into CoSpaces Edu (using drag/drop and upload button options), it does not upload. I see this Exporter Log:
35%20AM

Here is my OBJ zip file I’m trying to upload into my MERGE Cube Space:
Spongebob 3D.zip (1.5 MB)

I’m able to upload the example 3D model in the Qlone app (the elephant):
New Qlone 2.zip (5.1 MB)
But I can’t upload my own scan from Qlone into CoSpaces Edu.

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Hi @EdTechnocation,

Thanks for the report! We’ll look into this strange upload message and work on making sure that uploaded items are always seen on the floor after the upload!

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Please find the .FBX here https://www.dropbox.com/s/5q716qojybsrdpv/A.fbx?dl=0

When I try to upload this custom object, it says Couldn’t be uploaded.

Please Help.

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Hello!
I need some help uploading this model
gork.zip (2.7 MB)

If I try uploading the .obj + .mtl + textures, some textures don’t show correctly. If I try the zip folder, it shows this message
image

I also tried .FBX but it didn’t bring any textures.

I’d appreciate any help. Thanks!

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