CoSpace Load Failure

Hi, one of our students’ CoSpaces will not load on iPad. When CoSpace is first loaded, the space will load, showing the progress bars, but on completion, exits back to the iPad home screen. If you then go back into CoSpace, the screen will be black. If CoSpae is then closed again and reopened, the CoSpace will load continuously before failing. This has been tried on iPads with iOS 13.3 and 14.0.1 with the same result. Any suggestions?


could you please send this request with the username of that student to