I can't add students to a class

I have a teacher account with a pro paid plan. I created a class, but I can’t add my students. Do I have to pay to add students to a class? In the basic plan I have the possibility of adding 30 students

I have the same problem. It is saying that the invitation period has ended, but I did not create that and I cannot change it. This is very frustrating.

Hi @Marta_Pereira @Sue_Gerrey we’re sorry you’re having some trouble adding students to your classes!

@Marta_Pereira additional seats can be added at 7 EUR/USD per seat. You can find out more about our pricing here. Every additional seat will have immediate access to all Pro features with no limitations! You can use a Pro plan for free for one month using our trial code COSProTrial :slight_smile:

@Sue_Gerrey This sounds like your CoSpaces app may not be up to date - can you please double check that you’re using the latest version of CoSpaces? If not, an update should resolve the problem!

If you’re both still experiencing issues after this, please get in touch with our support team at support@cospaces.io and include your account details - they’ll be able to check what’s happening for you. :slight_smile:

Hello, so it said we would get to add 29 students when we pay for a pro account. We paid the $50 and now we can’t add students? Can you please let me know what we need to do to add students to a class as was advertised originally? I have several classes coming up more than a month apart and I need the ability to add at least 7 students.

Hi @splatt Thanks for getting in touch!

For CoSpaces Edu Pro, the first seat is $50 then any additional seat after this is $7. This information is available on our website when you click to see what comes with a Pro plan :slight_smile:

Hope this helps!