Moving an account from Student to Teacher

Hi there, I have a teacher who had signed up for a PD session as a student but now wants to create with her students but cannot because she is listed as a student. Can she just delete her account in the settings and re-sign up? Any other options?

Thanks

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Hi @meleftheros,

Please, send your request to support@cospaces.io

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Just to add to this, is submitting to CoSpaces EDU the only way to change an account from student to teacher? If there could be an update to the licensing portal I would suggest that we can see which email address they used to sign up. What happens sometimes is that they have 2 accounts on the go but aren’t sure which ones. So, if we could at least see which email they used for an account that would help in troubleshooting. Thanks @Coralie @CoSpacesEdu