Need help with account

I have gone on the main website multiple times today and every time i try to create an account, the loading bar will get stuck and I cannot make one. It is not an internet problem because other sites load fine. I was only able to make an account on the forums can someone help?

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@CoSpaces_Edu please help

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Are you trying to create an account via Google? Or another method?

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@Fairview I am using safari, will try google and see if that works

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Did not work idk why

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I you trying to create an account as a teacher or student?

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I can’t do either i will press the register button and it never loads

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Is it possible to test on another device?

I had a student create an account right now with no issues.

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I can try on my phone later and see if that works

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Maybe exit the tab or reload it or sign off and back in?

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Hi @Cheesy_Charles

Have you had any luck? We’re not currently experiencing any issues that should prevent you from registering so we’d love to help get to the bottom of this for you!

Let us know if you’re still having trouble :slight_smile:

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Hi @Cheesy_Charles Did you have any luck creating an account?

Just a tip incase this helps you or anyone else encountering a sign up issue - if you’re trying to create an account on an iOS device, it isn’t possible from the mobile browser. You’ll need to use the CoSpaces iOS application to create an account which you can find in the Apple app store.

Hope the problem has been resolved for you either way but we’re here if you need any assistance :slight_smile:

Hi there. I also have this problem of the loading stuck in the last bit. I am currently using an IOS iPad. Please help🙏

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Hi @LAU_YUET_4S14 are you also using the app or web browser?

Can you tell us how far you get in the process before it gets stuck loading?