I have a teacher who is having issues with his students logging in to CoSpaces on their android devices. When they try and log in, they receive the message ‘Oops, sorry, an error has occurred. Please try again later’ I have tested logging in with their same log-ins on my own device (apple) and on a laptop with no issues. Any suggestions on how to fix this?
Hi @Naomi_Guglielmo I’m sorry you’re experiencing issues!
Can you please email our support team with this issue at support@cospaces.io and tell us the usernames of the students who encountered the login issue, the version of the CoSpaces Edu app they’re using and the Android version installed on their devices?
Are they using Single Sign-On for login?
Our team will be able to look further into this and help you. Thanks!