Urgent Help with CoSpaces not loading all items instead red boxes

Please help me figure out why Im getting red boxes with X’S

Hi @Jennifer_Engstrom can you please share your CoSpace with us and which device you’re using?

We are using a Asus Z00AD
with Android version 6.0.1

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Thank you - we’re taking a look at this for you now :slight_smile:

Hi @Jennifer_Engstrom unfortunately older Android devices (versions 7.1 and older) are missing the root certificates needed for this to function properly but the good news is this can be resolved.

You can update the certificates on your device following these instructions here.

Let us know if this solves your problem!

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